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Current rates are shown in the table at the top of this page, and confirmed again at checkout before you pay. They cover US ground service to the lower 48. Alaska, Hawaii, US territories, APO/FPO addresses and international orders are quoted live at checkout.
We pack and hand orders to the carrier within one to two business days. You get a tracking number by email as soon as the label is scanned.
Most US orders travel USPS Ground Advantage. UPS Ground and UPS 2nd Day Air are offered at checkout if you need it sooner. Shipping and delivery dates are estimates and are not guaranteed.
Everything ships from our shop in White Salmon, Washington, to every US state. We also ship internationally to most countries — international rates are quoted live at checkout by USPS or UPS for your address.
Import duties, taxes and customs fees on international orders are set by your country and are not included in what you pay us.
Check your order as soon as it arrives. If you have received the wrong product, or if something was damaged in shipment, email us at info@daylodge.com within 5 days of delivery so we can put it right.
We have a 30-day return policy. If you are not satisfied with your purchase, email info@daylodge.com with your order number and we will walk you through it. Products need to meet the requirements of our return policy to be eligible — the full terms are in our Terms and Conditions of Sale.
If you bought from an authorized dealer rather than from us directly, that dealer's return policy applies. Contact them first.
Our products carry a limited manufacturer's warranty, under the terms in effect when your order shipped. Those terms come on the warranty card packed with your product, and we will send them to you on request — email info@daylodge.com.
To start a warranty claim, email us with your order number, photos of the issue, and a short description of how the product was being used.
Email info@daylodge.com or use our contact form. It reaches the people who designed and built the gear, in White Salmon — not a call center.