30-Day Money-Back Guarantee

Set it up. If it isn't right, send it back.

Thirty days from the day it arrives. We pay the return shipping. A 10% restocking fee comes off the refund — and if you're swapping rather than refunding, there's no fee at all.

The whole deal, in four lines

• 30 days from delivery to decide.
• We email you a prepaid return label. No shipping cost to you, either direction.
• 10% of the item price is held back as a restocking fee. You know that number before you ship.
• Exchanges are free. Swap it for another size, model or colorway and we waive the fee entirely.

Exchanging instead of refunding

Wrong size, wrong colorway, or you'd rather have the bigger awning? Tell us and we'll swap it — no restocking fee, no return shipping, either direction. You pay the difference if you're moving up, we refund it if you're moving down. We'd much rather get you into the right piece of gear than take it back.

What "showroom shape" means

Gear has to come back resellable: clean, dry and complete — every strut, strap, bag and piece of hardware — repacked the way it arrived.

One test setup is fine. Expected, actually. You can't judge an awning without deploying it, so pitch it, look at it, take it down and roll it back into its bag. What we can't resell is gear that's been camped on — ground-in dirt, sap, smoke, abrasion, water staining, missing parts, a cut canopy.

Not sure which side of that line you're on? Send photos first. We'll tell you the refund number before the box leaves your hands. Nothing gets decided after we already have your gear.

If we got it wrong

Wrong item, missing part, defect out of the box, damaged in transit: no fee, no clock, we cover shipping both directions. Send us a photo and we'll make it right.

What isn't covered

• Original outbound shipping on orders that paid for it.
• Gear bought from an authorized dealer — their return policy applies. Contact them first.
• Anything past 30 days from delivery. That's what the Lifetime Warranty is for.

Why there's a fee at all

A returned awning gets inspected, re-folded, repackaged and then sold at a discount — or not at all — and we're paying freight in both directions. The 10% covers that honestly instead of us pretending it's free and making it back somewhere else in the price. On a $299 awning that's $29.90. Swap instead of returning and it's nothing.

Thirty days vs. the warranty

Thirty days covers changing your mind. The Lifetime Warranty covers something being wrong with what we built — materials and factory workmanship, for as long as you own it. Two different promises, and you get both.

Starting a return or exchange

Email info@daylodge.com with your order number and a line about why. We send a return number and a prepaid label the same day we see it. Don't ship without the return number — unmarked boxes get held up, and we'd rather your refund moved quickly.

Refunds go back to the original payment method once the gear arrives and we've looked it over. Usually a few days, not a few weeks.

Get in touch here. We answer our own email.